At Learn Bird, we want to ensure your complete satisfaction with our educational services. This policy outlines our refund process for course subscriptions.
1. Refund Eligibility
- New subscriptions within 14 days of purchase.
- Live classes which are not started.
- Account must be in good standing.
- Original payment method must be active.
2. Non-Refundable Items
- Subscription renewal payments.
- Special promotional offers or discounted subscriptions.
- Course materials already downloaded.
- Subscriptions active for more than 14 days.
3. Refund Process
Step 1: Submit Request
Submit refund request through your account dashboard or contact support
Step 2: Review
Our team reviews your eligibility within 24-48 hours
Step 3: Processing
If approved, refund processed to original payment method. User should provide bank details if it is not the same as the payment method.
Step 4: Completion
Refund appears in your account within 5-7 business days
Need Help?
For refund requests or questions about our policy, please contact us.
billing@learnbird.lk
Mon – Fri, 9 AM – 6 PM (Response: <24h)
